Welcome to the Flaners Tours Help Center

Booking & Reservations

How do I book a tour?

Choose your preferred tour, select your travel dates, submit the booking request, and our team will confirm availability within 24 hours.

Can I customize my itinerary?

Yes. We specialize in tailor-made tours. Tell us your interests, travel style, budget, and duration, and we’ll create a personalized itinerary.

Is my booking confirmed immediately?

No. Bookings are confirmed after we verify hotel availability, transportation, and activities. You’ll receive a confirmation email once everything is secured.

Can I book at the last minute?

Yes, depending on availability. Contact us directly through WhatsApp or email for urgent bookings.


 

Payments

What payment methods do you accept?

  • Visa
  • Mastercard
  • American Express
  • Bank Transfer
  • PayPal (if available)
  • Stripe Secure Payments

Is my payment secure?

Yes. All online payments are processed through secure encrypted payment gateways.

Do I need to pay the full amount?

Normally:

  • Deposit to confirm booking
  • Remaining balance before arrival or upon arrival (depending on your package)

 

Cancellation & Refunds

Can I cancel my booking?

Yes.

Refunds depend on how close your cancellation is to the travel date.

Example:

Cancellation PeriodRefund
More than 30 days90% Refund
15–30 days50% Refund
Less than 15 daysNon-refundable

(Adjust according to your policy.)


 

Airport Pickup

Will someone meet me at the airport?

Yes.

Our driver will be waiting at the arrival hall holding a sign with your name.


What if my flight is delayed?

Simply send us your updated flight information. We monitor flights whenever possible.


 

Transportation

What vehicles do you provide?

  • Cars
  • Luxury Sedans
  • SUVs
  • KDH Vans
  • Mini Coaches
  • Tourist Buses

All vehicles are air-conditioned and driven by experienced professional drivers.


Are fuel, parking, and highway tolls included?

Yes, unless otherwise stated in your package.


 

Accommodation

Can I choose my hotels?

Absolutely.

You can:

  • Choose your own hotels
  • Let us recommend hotels
  • Upgrade your accommodation anytime before confirmation

What hotel categories do you offer?

  • Budget
  • Standard
  • Deluxe
  • Boutique
  • Luxury
  • Villas
  • Eco Lodges

 

Tour Guides

Do your tours include guides?

Depending on the package.

We provide:

  • Chauffeur Guides
  • English Speaking Guides
  • Any other languages speaking guides as per request (optional)

(subject to availability)


 

Visa Information

Do I need a visa for Sri Lanka?

Most travelers require an Electronic Travel Authorization (ETA) before arrival.

Please check the latest visa requirements for your nationality before traveling.


 

Travel Insurance

Is travel insurance required?

We strongly recommend comprehensive travel insurance covering:

  • Medical emergencies
  • Trip cancellation
  • Lost baggage
  • Adventure activities

 

Wildlife Safaris

Can you arrange safari bookings?

Yes.

We arrange safaris at:

  • Yala National Park
  • Udawalawe National Park
  • Wilpattu National Park
  • Minneriya National Park
  • Kaudulla National Park
  • Gal Oya National Park
  • Bundala National Park

 

Hiking & Adventure

We organize:

  • Adam’s Peak
  • Knuckles Trekking
  • Horton Plains
  • Ella Rock
  • Little Adam’s Peak
  • River Rafting
  • Camping
  • Waterfalls
  • Mountain Hiking

 

Charity & Volunteer Programs

Interested in making a positive impact while visiting Sri Lanka?

We organize volunteer opportunities including:

  • School support
  • Community development
  • Beach clean-ups
  • Tree planting
  • Wildlife conservation
  • Elderly home visits
  • Children’s home support

Visit our Charity Services page to learn how you can participate.


 

During Your Tour

Can I change my itinerary during the trip?

Yes.

We’ll do our best to accommodate changes depending on availability.


Can I extend my holiday?

Yes.

If hotels and transport are available, we can extend your itinerary.


Who do I contact during my tour?

Our support team is available via:

  • WhatsApp
  • Phone
  • Email

24 hours a day for emergencies.


 

Health & Safety

Is Sri Lanka safe for tourists?

Sri Lanka is generally a safe destination. We recommend following local guidelines and taking normal travel precautions.

Can you accommodate dietary requirements?

Yes.

Please inform us in advance if you have:

  • Vegetarian
  • Vegan
  • Gluten-free
  • Halal
  • Kosher
  • Food allergies

 

Frequently Asked Questions

What is the best time to visit Sri Lanka?
Sri Lanka is a year-round destination, with different regions experiencing favorable weather at different times of the year.

What currency is used in Sri Lanka?
The local currency is the Sri Lankan Rupee (LKR).

Can I use credit cards?
Yes. Most hotels, restaurants, and shops accept major international credit cards.

What language is spoken?
Sinhala and Tamil are the official languages, and English is widely spoken in tourist areas.

What should I pack?
Light clothing, sunscreen, comfortable walking shoes, insect repellent, a reusable water bottle, and modest clothing for visiting temples.


 

Contact Support

Still need help?

Our travel specialists are happy to assist you.

  • 📧 Email Support (info@flanerstours.com)
  • 📞 Phone Support (+94-713637861)
  • 💬 WhatsApp Support (+94-713637861)
  • 🕒 Working Hours: Monday–Sunday, 8:00 AM – 10:00 PM (Sri Lanka Time)
  • 🚨 24/7 Emergency Assistance for travelers currently on tour