Effective Date: 12.06.2026
Last Updated: 13.07.2026

Welcome to www.flanerstours.com. We are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book our travel services, or communicate with us.

By accessing our website or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you make an inquiry or booking, we may collect:

  • Full name
  • Date of birth
  • Nationality
  • Passport details (where required)
  • Email address
  • Telephone number
  • Postal address
  • Emergency contact information
  • Payment information
  • Travel preferences
  • Special requests (dietary requirements, accessibility needs, etc.)

Travel Information

We may collect information relating to:

  • Flight details
  • Hotel reservations
  • Tour selections
  • Pickup locations
  • Travel itinerary
  • Visa-related information (where applicable)
  • Insurance details (if provided)

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website usage statistics
  • Pages visited
  • Time spent on the website
  • Cookies and similar technologies

2. How We Use Your Information

We use your information to:

  • Process bookings and reservations
  • Arrange transportation and accommodation
  • Organize tours and activities
  • Respond to inquiries
  • Provide customer support
  • Process payments
  • Send booking confirmations
  • Send travel updates
  • Improve our services
  • Personalize your experience
  • Prevent fraud
  • Comply with legal obligations
  • Conduct internal business analysis
  • Send promotional offers (only where permitted or with your consent)

3. Sharing Your Information

We may share your information with trusted third parties necessary to deliver your travel services, including:

  • Hotels
  • Airlines
  • Tour guides
  • Transportation providers
  • Activity providers
  • National parks
  • Visa processing agencies (when requested)
  • Payment processors
  • Insurance providers
  • Government authorities where legally required

We never sell your personal information to third parties.

4. Payment Information

Payments are processed through secure and trusted payment providers.

We do not store your complete credit or debit card information on our servers. Payment details are processed using industry-standard encryption and security measures.

5. Cookies

Our website uses cookies to:

  • Improve website functionality
  • Remember your preferences
  • Analyze website traffic
  • Enhance user experience
  • Measure marketing performance

You may disable cookies through your browser settings; however, some website features may not function correctly.

6. Marketing Communications

With your permission, we may send:

  • Travel offers
  • Holiday promotions
  • Newsletter updates
  • Special discounts
  • New tour announcements

You may unsubscribe at any time by using the unsubscribe link in our emails or contacting us directly.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against:

  • Unauthorized access
  • Data loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

Although we strive to use commercially acceptable means to protect your information, no method of transmission over the internet is completely secure.

8. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your travel arrangements
  • Meet legal obligations
  • Resolve disputes
  • Maintain business records
  • Enforce our agreements

After this period, your information will be securely deleted or anonymized where appropriate.

9. International Data Transfers

As part of arranging international travel, your personal information may be transferred to hotels, airlines, transport operators, or service providers located outside your country of residence.

We take reasonable steps to ensure your information remains protected during such transfers.

10. Your Privacy Rights

Depending on your applicable laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict processing
  • Object to processing
  • Withdraw consent
  • Request data portability
  • Lodge a complaint with the relevant data protection authority

To exercise these rights, please contact us using the details below.

11. Children’s Privacy

Our services are not directed to children under the age of 16 without the involvement of a parent or legal guardian.

If we become aware that personal information has been collected from a child without appropriate consent where required, we will take reasonable steps to delete that information.

12. Third-Party Websites

Our website may contain links to third-party websites, including hotels, airlines, tourism providers, and social media platforms.

We are not responsible for the privacy practices or content of these external websites. We encourage you to review their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services.

Any updates will be posted on this page with a revised “Last Updated” date.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Flaners Tours

Address:
54/1, Gedarawela, Menikhinna

Phone:
+94713637861

Email:
info@flanerstours.com

Website:
www.flanerstours.com

Your Consent

By using our website, making a booking, or using our travel services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.